RESIDENTIAL & COMMERCIAL BURGLAR ALARM FACT SHEET
FREQUENTLY ASKED QUESTIONS
How can I obtain an alarm permit application form?
Arlington Police Department
PO Box 1065
Arlington, TX 76004-1065
Can I submit my alarm permit application via email or the internet?
No. The application and the payment must be received together. Although we are working on a plan to receive electronic payments, at this time we can only accept check or money order payments by mail, as well as cash if you apply in person at the Police Department.
What do I need to do if I already have a permit?
Contact your alarm company and provide them with your permit number.
I have a permit but I donít know the number. What do I need to do?
1. You can obtain your permit number by:
a)† Calling the Alarm Office at (817) 459-6472, or
b)† Emailing the Alarm Office at firstname.lastname@example.org, or
Visiting the Alarm Office at the Police Department,
8 a.m. to 5:00 p.m. Monday through Friday.
2. Once you have your permit number, be sure to contact your alarm company and provide them with your permit number, expiration date, and your correct address.
What locations are required to have an alarm permit?
Any location with a working burglar alarm system that is intended to summon the police is required to obtain an alarm permit. This includes, but not limited to, houses, condos, apartments, businesses, stores, churches, warehouses, storage buildings, and offices.
When must I obtain the permit?
The permit is required before your alarm system becomes operational.There is no warning or grace period. Alarm permit applications are processed daily and permits will be sent by mail the following business day. The permit is effective immediately upon being entered into the system.
Am I required to get a permit if my alarm is not monitored by an alarm company?
Yes. Even if there is no valid permit for your address, the police will respond to certain types of alarms such as panic and hold-up alarms, or those called in by a neighbor or other third party. Operating an alarm system without a permit is a violation of city code and the user will receive a citation with a fine.
What if I have an alarm but do not have a permit?
Is one alarm permit sufficient for an office building with several suites?
No. A separate permit is required for each alarm site and each alarm unit. Offices with one address that occupy more than one suite are required to have a permit for each suite.
I live in an apartment. Am I covered by the apartment complexís alarm permit?
No. Each apartment resident with an alarm is responsible for obtaining their own permit. The apartment management is responsible for all non-residential areas of the apartment complex, such as offices, storage facilities, clubhouses, weight rooms, etc.
Are alarm permits transferable?
No.† Permits are not transferable to another address or another person/business.† Fees are non-refundable.
What is considered a false alarm?
Per city ordinance:† ďAn alarm notification to the City of Arlington when the responding officer finds no evidence of an attempted or actual unauthorized intrusion, burglary, robbery or hostage taking and the officer has responded to the site within thirty (30) minutes of the City of Arlington receiving the alarm notification.Ē
What will happen if my permit expires?
The permit will be deleted after the expiration date and you will need to apply for a new permit. Until a new permit is issued, the police may not respond to all alarm calls at your address. However, they will respond to certain alarms, such as panic or hold-up alarms or those called in by a neighbor, and a citation will be issued resulting in a fine.
What will happen if my permit renewal is returned to the Police Department after the expiration date?
We will be unable to process your renewal if the information has already been deleted. The renewal letter will be returned back to you with a new application to be completed. In the meantime, police may not respond to alarms at your address. If police do respond and a valid permit is not in force at the time, a citation will be issued resulting in a fine. To ensure police will be dispatched to an alarm, please submit a new permit application. A new permit number will be issued. Please also provide the new permit number to your alarm monitoring company to avoid disruption.
How will I know when itís time to renew my alarm permit?
The expiration date is shown in your permit. Also, a renewal letter will be mailed approximately four weeks prior to your expiration date.